Add an extra layer of protection to interaction data recorded in Financial Services Cloud and include encrypted data in more Einstein Classification app datasets (generally available).
- Encrypt More Financial Services Interaction Data
Account records that are related to interactions sometimes contain sensitive or personally identifiable data. Now you can encrypt data at rest in the Comment field on the new Interaction Related Account object with the probabilistic encryption scheme. - Referral Name No Longer Supported
The Name field on the Referral object is now autogenerated and no longer contains personally identifiable information (PII). To help you focus on only encrypting sensitive or PII data, we removed Shield Platform Encryption compatibility from this field. - Include Encrypted Data in More Einstein Apps (Generally Available)
When you use Einstein apps, you can now use encrypted fields when you build your predictive data models. Shield Platform Encryption helps you meet security and regulatory compliance goals for the data used in Case Classification, Case Wrap-Up, and Reply Recommendation data models.