The Salesforce Authenticator mobile app has new device and version requirements.
Review the new mobile OS and app version requirements for Salesforce Authenticator.
- iOS: The Salesforce Authenticator mobile app is no longer supported on iOS 11 or below. iPhone users with an unsupported iOS version can continue using the app without interruptions, but they can’t update the app to the current version. For the best performance, we recommend running Salesforce Authenticator on iOS versions 13.4 or above.
- Android: The Salesforce Authenticator mobile app is no longer supported on Android 7 or below. Mobile users with an unsupported Android version can continue using the app without interruptions, but they can’t reinstall the app on their device or update the app to the current version. For the best performance, we recommend running Salesforce Authenticator on Android versions 8 or above.
- Salesforce Authenticator App Versions: Salesforce no longer provides customer support for Salesforce Authenticator app versions below 3.7.2. Users running an unsupported version can continue using the app without interruptions. For the best experience, including feature enhancements and customer support, we recommend always running the latest version. Users can update the app in the Apple App Store (iOS) or Google Play (Android).