The Spring ’20 release introduced the ability to change a draft article’s owner in Salesforce Lightning. You can change the ownership of published and archived versions at the same time you change a draft version’s owner.
Where: This change applies to Enterprise, Essentials, Performance, Developer, and Unlimited editions of Knowledge with Lightning Knowledge enabled. Not available in Salesforce Classic.
Who: To change the ownership of an article, you must:
- Be a Knowledge user.
- Have the Manage Article user permission.
- Have Read and Edit permissions for the article.
Why: With this enhancement, you can change the ownership of any version of any article. For example, this is useful if the owner of a published article no longer works at your company.
How: With a draft article that also has archived or published versions, the Change Owner button on the record’s home enables you to change the other versions.
- To transfer the article owner’s published version for the language of the current draft, select Transfer the published version owned by the draft owner.
- To transfer the article owner’s archived versions for the language of the current draft, select Transfer the archived versions owned by the draft owner.
- To transfer all published and archived versions owned by anyone for the language of the current draft, select Transfer all versions (owned by anyone).