Now that Knowledge for Lightning Experience includes the ability to change article ownership, you can track that ownership. We added an Owner field to the Knowledge Field History for all article versions.
Where: This change applies to Enterprise, Essentials, Performance, Developer, and Unlimited editions of Knowledge with Lightning Knowledge enabled. Not available in Salesforce Classic.
Who: Article history respects field, entity, and record-level security. You must have at least Read permission on the article type or the field to access its history.
How: To track ownership changes of Knowledge articles, make sure that:
- Lightning Knowledge is enabled.
- Field Tracking is enabled for the Knowledge Base.
- The Owner field is turned on for the field tracking.
Changes of ownership are displayed for all article versions that are updated, including online and archived articles and draft articles. A SOQL query on KnowledgeArticleVersionHistory returns two rows for each owner change update:
- User label (old and new) stored in the oldval_first_name and oldval_last_name fields
- User Id (old and new) stored in the oldval_string and newval_string fields.